Citizens' office manager Martina Fuchs celebrates 40 years of service with the city
30.09.2025
On October 1, Martina Fuchs, the first and long-standing head of the Citizens' Office, celebrates her 40th anniversary with the City of Offenbach.
It all began in October 1984, when the young student from Adolf-Reichwein-Gymnasium in Heusenstamm applied for a position as a trainee inspector in the higher non-technical service - at a time when CVs and applications were still written by hand and nobody thought of things like smartphones or the like. After graduating with a degree in public administration, she quickly established herself as head of the auxiliary police and fines department at what was then the road traffic office. Her keen instinct for people and her respectful, appreciative manner were recognized and Martina Fuchs was appointed Deputy Head of Office in record time in 1991. In this role from 1999, she played a key role in preparing the establishment of the Citizens' Office from the previously independent units of the Driver's License Office, Registration Office, Registration and Passport Office and Residents' Parking Office. After the Citizens' Bureau was founded as part of the Road Traffic Office, Martina Fuchs initially took over as Head of Division and then, after the office was founded in 2008, as Head of the Citizens' Bureau.
Since then, she has managed the Citizens' Bureau with her very own and very successful mixture of patience, confidence, trust, respect, appreciation and motivation. There has been no shortage of challenges and changes. Regardless of whether a move of the entire citizens' office was pending or the numerous technical, legal, social or economic changes had to be mastered: the top management and the team of the citizens' office could and can always rely on Martina Fuchs to have the necessary prudence and foresight to manage these successfully.
Respect, appreciation and motivation
Martin Wilhelm, City Treasurer and the department head responsible for the Citizens' Advice Bureau, said at the presentation of the certificate: "The Citizens' Advice Bureau in its efficiency, customer friendliness, modernity and attractiveness, as we know it today, is not a matter of course and is essentially due to Martina Fuchs' many years of focused and patient work. She has succeeded in bringing together many people in the Citizens' Office with the common idea of further developing the team and the organization and making it fit for the future. She is always prepared to do things in a completely different way than before or usual and to endure the headwind in her typical, charming and appreciative way. I can clearly say that without Martina Fuchs, the Citizens' Office would certainly not be as good as we all know and appreciate it today."
She never loses sight of people - on the contrary, one of her many strengths as a manager is recognizing potential in people, patiently encouraging them and building trust. Today, Martina Fuchs not only successfully manages the Citizens' Office as one of the city's most popular public authorities, she is also successfully involved in numerous working and project groups in the city and in inter-municipal counterparts for the city of Offenbach. She is held in high esteem beyond the borders of the state and her lectures, thought-provoking ideas and contributions to discussions not only attract considerable attention in the local community, but are also highly valued at various federal levels.
Martin Wilhelm concludes: "My heartfelt thanks for your commitment, your patience and discipline, your humane and appreciative leadership and for the countless good things you have done and continue to do for the city of Offenbach and its residents, dear Ms. Fuchs."