Digital Award for the "eGovSAD" digitalization project of Kommunale Zusammenarbeit
13.12.2024
The inter-municipal cooperation "Digitale Kommune@Hessen" has won the Digital Award for the digitization project "eGovernment Service and Analysis Dashboard" (eGovSAD) in the category "Counties, Ministries and Authorities". A public vote decided which of the finalists in each category would receive the award. The project was initiated by the partner cities of Marburg, Offenbach, Fulda, Giessen and Wetzlar. Many other Hessian municipalities have since joined the project.
Lord Mayor Dr. Felix SchwenkeWith eGovSAD, we and our partner municipalities have created a clear tool that supports our city administration in improving online services for citizens based on data.
"The 'Digital Award' shows the nationwide recognition. I would like to congratulate everyone involved and thank them for their dedicated work on this project," said Lord Mayor Dr. Felix Schwenke on the occasion of the award ceremony.
The overall project manager of "eGovSAD" for the city of Marburg, Dr. Karen Verbist, accepted the award on behalf of all project partners. The award was presented during a festive gala at the "KommDigitale" trade fair in Bielefeld. "We are delighted that our project has not only been well received by the specialist audience, but also by the public. After all, they were the ones who ultimately decided who won the prize in the online voting. I would therefore like to thank everyone who voted for our eGovSAD project and thus supported us in further improving online services for citizens," said Dr. Verbist.
eGovSAD improves online services
"eGovernment service and analysis dashboard": what sounds complicated is actually quite simple. Together with Marburg, Fulda, Giessen, Limburg and Wetzlar, the city of Offenbach has developed an overview, a dashboard, which shows local authorities important information on the use of online services at a glance. The "eGovernment Service and Analysis Dashboard" (eGovSAD) shows, for example, usage figures, abandonment rates and payment types.
An important focus here is on ensuring anonymity and data protection. Personal data is not stored and the presentation of usage data is completely anonymous. In this way, the privacy of citizens is preserved and private data is protected.
The development of eGovSAD and its functions was made possible by the Hessian Ministry for Digitalization and Innovation. The Ministry funded the project with 868,320 euros from the "Starke Heimat Hessen" program. Digital Minister Prof. Dr. Kristina Sinemus says: "Our aim is to make online services as simple and practical as possible. A tool that allows us to draw conclusions about usage figures, canceled processes or user feedback is extremely helpful in this regard. We are therefore all the more pleased that a project we supported has now been honored with the DIGITAL Award."
Data exchange with "GoDonu" ensures comparability and transparency
The analysis of usage data from online services is not new, but the possibility of simple comparative analysis is. Only a comparison with other municipalities and with average values creates added value for the community when evaluating the success of digital service offerings. This is precisely where the "GoDonu - Using data openly online together" project ties in with eGovSAD. In addition to the municipalities of Offenbach, Marburg, Fulda, Giessen, Limburg and Wetzlar, Frankfurt, Kassel and the Rheingau-Taunus district are also involved in this project.
The GoDonu project therefore uses and expands eGovSAD, which enables the timely evaluation and interpretation of user interactions with digital administrative services. The aim of the further development of the analysis tool is to jointly improve the range of online services. In future, open data publications can be produced and dashboard views published on the internet at the touch of a button. This will increase the transparency of administrative activities and optimize the digital service for citizens.