Information on data processing when contacting the city administration
When you contact the City of Offenbach am Main, personal data is generated - regardless of the content of your message. This information explains how we handle this information. It is therefore about
- Your entries when using the contact form
- Your postal address if you contact us by letter
- Your telephone number if you call us
- Your fax number
- your e-mail address and IP address if you contact us by e-mail
as well as the time you contacted us.
The processing of your personal data is in the public interest (Art. 6 para. 1 lit. e GDPR); in many cases it may also be necessary to fulfill the tasks assigned to us by law (Art. 6 para. 1 lit. c GDPR).
Responsible for data processing is
The municipal authorities of the city of Offenbach am Main
63071 Offenbach am Main
hauptamtoffenbachde
You can contact the data protection officer as follows
Magistrate of the City of Offenbach am Main
- Stabsstelle Data Protection & Anti-Corruption -
Berliner Straße 100
63065 Offenbach am Main
datenschutzoffenbachde
Tel.: 069/8065-3300
Mail items are opened and digitized in our central mailroom. This will not be done if you have expressly marked your item as "private", "personal" or in another suitable way as only to be opened by the personally named addressee. Please bear in mind that in such a case your request can only be processed if the designated person is also in the building. In the event of vacation or illness, your letter will then remain unopened.
Our telephone system also saves missed calls unless you have suppressed call forwarding. Your telephone number can be viewed by the extension called for three months. We use multifunction devices to receive fax transmissions. These have an internal memory that can be read with a corresponding device. The storage of your sender ID depends on the memory capacity - when this memory is full, the oldest data is overwritten with the new data. This is necessary for recovery in the event of a device malfunction. Our mail system stores your sender data in the recipient's mailbox. We ask you to preferably use "functional mailboxes" as the addressee. On the one hand, this ensures that your request can be processed even if the person actually responsible is absent. Secondly, the use of functional mailboxes ensures that the data is archived after 90 days and finally deleted after three years at the latest. But don't worry about loss: the data that is added to a file is only deleted when that file is destroyed. This depends on the legal retention period for the respective process.
The storage of the content of your contact depends on the context. We publish information on data processing on the Internet under the respective service in the "Download/Links" section.
Depending on the context, your data may be passed on to third parties under strict conditions. The GDPR grants you the right to demand that we correct incorrect data. You have the right to know which of your data we are processing. The GDPR also gives you the right to erasure or restriction of processing, the right to object to processing and the right to data portability. However, each of these rights is subject to conditions. Our data protection officer will be happy to advise you on how to assert these rights.
We process your data with the utmost care and confidentiality. Should you nevertheless have reason to complain about the data processing carried out by the city administration, you can do so with any data protection authority in the European Union. However, regardless of where you turn, your complaint will be dealt with by the following authority:
The Hessian Commissioner for Data Protection and Freedom of Information
P.O. Box 3163
65021 Wiesbaden
poststelledatenschutz.hessende
Telephone: 0611/1408-0