Privacy policy of the municipal utilities

Each time our website is accessed and each time a file is retrieved, the IP address, date and time, URL of the page visited, status code of the web server, amount of data transferred in bytes, the URL of the last website visited (referrer) and the web browser used (user agent) are stored in a log file. They are used exclusively for the purpose of data security and error analysis and are not passed on to third parties. The log data is deleted after eight days.

We reserve the right to activate complete logging of access for a limited period in the event of manipulation or attempted manipulation of this website.

For analysis purposes, we use the open source software Matomo (formerly Piwik), which also stores anonymized IP addresses. Anonymization is achieved by shortening the IP address. This means that no conclusions can be drawn about an Internet visitor. Matomo also collects certain technical information based on the data transmitted by your browser. These are Browser type and version, operating system used, device type, model and brand, screen resolution, the search engine used by your device, the websites visited on our site including the time spent on them, the day and time of your visit, the location of your visit (continent, country, region, city) and the browser language. We only evaluate this information for statistical purposes. The data is not passed on to third parties.

The Matomo software for the statistical analysis of visitor access uses so-called cookies. These are text files that are stored on your computer and enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is not passed on to third parties. The IP address is anonymized immediately after processing and before it is stored. You can prevent the installation of cookies by setting your browser software accordingly if you do not wish cookies to be used by our website.

On our website, for example in the Online Town Hall section, you have the option of requesting services from the City of Offenbach am Main and the Stadtwerke Offenbach Group via online forms or specialist applications. For these services, personal data is collected which is necessary for the performance of the service and which you must voluntarily enter yourself via a form. The respective special legal regulations apply to the collection and use of this data: for example, the Hessian Registration Act (HMG), the Social Security Code (SGB), the Aliens Act (AuslG), the BDSG and HDSG. Your personal data will only be stored for as long as is necessary for the use of the respective service. Your data will not be transferred to third parties unless we are legally obliged to do so.

On our website, including in the Online Town Hall section, you will also find services from other providers that are integrated as an I-frame (Offenbacher Mängelmelder, vhs course program, apartment search and GBO interested party form, online bulky waste order) or as a link to an external page (online appointment scheduler citizen's office, vehicle registration portal, application/renewal of resident parking permit, online appointment scheduler food instruction). We cannot rule out the possibility that cookies may be used when using these online services. We have no influence over this. For information on the use of such cookies and the collection and processing of data by these providers, please refer to their privacy policies.

If you would like to subscribe to one of our newsletters and receive it by e-mail, please voluntarily enter the title, your surname and the e-mail address to which we should send the newsletter. This data will only be processed and stored for the purpose of sending the newsletter by e-mail and will not be passed on to third parties.

You can unsubscribe from an e-mail newsletter at any time. To do this, simply click on the "Edit data or unsubscribe from newsletter" link at the end of each newsletter sent by e-mail. The data will be deleted after you unsubscribe from the newsletter.

We collect personal data (e.g. first name, surname and e-mail address) if you voluntarily enter your data yourself via a contact form in order to get in touch with us. We use the personal data transmitted to us in this way exclusively for the purpose for which you provide us with this data when contacting us.

Any communication of this information is expressly on a voluntary basis and with your consent. If this involves information on communication channels (e.g. e-mail address, telephone number), you also agree that we may also contact you via this communication channel in order to respond to your request. No further use or storage of the data or transmission to third parties will take place.

Data transmission when using our online forms takes place via an SSL-encrypted connection. We have taken extensive technical and operational precautions to protect the personal data we hold about you from unauthorized access and misuse. Our security procedures are regularly reviewed and adapted to technological progress. Our employees are obliged to maintain confidentiality.

You can subscribe to push notifications on www.offenbach.de. If you activate push notifications, you allow the website www.offenbach.de to send you notifications even if the website itself is not open.

To subscribe to the push notifications on www.offenbach.de, you must confirm the request from your browser or end device to receive the push notifications. You can also subscribe to the push notifications on the following page:

You have the option of posting comments on our website. If you wish to do so, you must register voluntarily and in advance with your name and e-mail address. We request this information in order to promote transparent communication between the City of Offenbach am Main and the Stadtwerke Offenbach Group and commentators.

The disclosure of the data you provide in this context is expressly on a voluntary basis and with your consent. We use the personal data transmitted in this way exclusively for the purpose for which you provide us with your data. No further use or transmission to third parties will take place.

You can delete your registration at any time by clicking on the "My account" icon next to the search function in the horizontal main navigation. After logging in, you will be given the option to delete your account. Your data will then be deleted from the system immediately.

Among others, associations, care facilities, service providers from the health and care sector, restaurateurs and retailers in Offenbach am Main have the opportunity to create an entry on our website. If you wish to do so, you must register voluntarily and in advance with your name and e-mail address. This data is stored internally and processed electronically. No further use of the data or transfer to third parties will take place.

You can delete your registration yourself at any time by clicking on the "My account" icon next to the search function in the horizontal main navigation. After registering, you will be given the option of deleting your account. Your data will then be deleted from the system immediately.

We use the registration module of RCE Medien GmbH & Co KG, Hochfeldanger 9, 83670 Bad Heilbrunn, Germany, to register events. You can register an event taking place in Offenbach am Main via the "Register event" link on the "City of Offenbach events calendar" page. We use the data you enter voluntarily and yourself for the further processing of your submitted event. For this purpose, the data will be forwarded by e-mail via the web-based event software RCE-Event to the Public Relations Office of the City of Offenbach am Main, which will publish or reject the submitted event after checking its content. You will receive notification of the acceptance or rejection of the event to the e-mail address you have provided.

By using this event form, you authorize us and RCE Medien GmbH & Co KG to publish all the data you have entered without restriction to promote your registered event and also to publish and pass it on via partner websites, mobile apps, radio or print products. If the event has expired, publication will be automatically stopped. In individual cases, your reported data will be stored in encrypted form for up to three years in order to provide you with greater ease of use, such as pre-assignment of fields, when you report events again.

In the event that you are not the organizer (tick in the registration form), your personal contact details will not be published on our website and will not be passed on. However, the data will still be stored in encrypted form for up to three years in order to be able to trace any copyright infringements or criminal content.

Your personal contact data will not be analyzed, passed on or otherwise processed.

The requirements of the EU General Data Protection Regulation (GDPR) are complied with insofar as this does not conflict with the actual task of publishing the event you have registered as often as possible.

We would like to give visitors to our website the opportunity to use our website in a foreign language. We use DeepL Pro for this purpose. DeepL Pro is a product of DeepL SE, Maarweg 165, 50825 Cologne, Germany. You can find the function via the language icon in the header of our portal and in the menu. By clicking on the respective language, you will receive the automatically translated web pages.

If you select a language version, your personal data remains anonymous, as no data is transmitted to the service provider DeepL. All translated web pages are stored locally on the municipal web server, so that even a search query in a foreign language does not trigger any data transmission to external servers.

Videos from the "YouTube" platform of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, are integrated on our website. You can find the company's privacy policy here:

On our website, you will find the "Share page" function below the editorial content and above the black footer (at the bottom of the page) to share a page on a social network. This function is only integrated as a link to the corresponding services. After clicking on the embedded graphic, you will be redirected to the page of the respective provider, i.e. only then will user information be transmitted to the respective provider. For information on the handling of your personal data when using these third-party social networks, please refer to the respective privacy policies of these providers.

By using our website, you consent to the use of data as described above. Due to the further development of our website or the implementation of new technologies, it may become necessary to amend this privacy policy. We reserve the right to change the privacy policy at any time with effect for the future. We recommend that you re-read the current privacy policy from time to time.

You have the right to:

• Information:
  You have the standardized right to information about the personal data stored about you.
• Erasure:
  You have the right to have us delete your data if it may no longer be stored.
• Rectification:
  You have the right to have your personal data corrected if we have stored incorrect data about you.
• Objection:
  You have the right to object.
  You can contact our data protection officer regarding your above rights.

If you have any further questions, for example about data that we have stored about you, please do not hesitate to contact us. Please refer to our legal notice for the individual options. In this context, we will of course also comply with your standardized rights.