Customer service in the Stadtservice business field
Your garbage can has not been emptied or your bulky waste has not been collected? Would you like to report illegal dumping? Do you need a bulky waste appointment? Our customer service will be happy to help you.
Customer service
Opening hours
Telephone availability:
Monday to Thursday: 7.00 a.m. to 5.00 p.m.
Friday: 07.00 to 15.00
Saturday: 09.00 to 12.00
Personal availability:
Monday to Thursday: 8.00 a.m. to 4.00 p.m.
Friday: 08.00 a.m. to 2.00 p.m.
The customer service team is your contact for the following matters:
- Making appointments for the collection of bulky waste, electronic waste and the disposal of metal parts
- Complaints about waste disposal, street cleaning, drainage and green maintenance
- Registration, re-registration or deregistration of waste garbage cans
- Questions about waste disposal, drainage, street cleaning and green maintenance
- Information on waste, wastewater and street cleaning fees
Would you like to make a complaint or arrange an appointment for bulky waste outside our business hours? Why not use our online services?
If you have any questions about waste separation, please contact the waste advisory service of the Geschäftsfeld Stadtservice:
Contact form
You are also welcome to use the contact form to inform us of your request.