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Here you will find the answers to frequently asked questions about the disposal of waste.
How is the waste fee calculated?
This is based on the volume and number of residual waste and organic waste garbage cans available to each property. The fee also depends on how often the bins are emptied and which service is ordered, i.e. whether or not the refuse collectors take the garbage cans from the yard to the street and put them back again.
The paper bins and the yellow garbage can for plastic and metal packaging, on the other hand, are provided free of charge.
Which garbage cans do I have to install on my property?
If a property is inhabited or generates waste for other reasons, the owners are generally obliged to provide sufficiently large containers for residual waste, organic waste and paper. For residual waste, you need a garbage can with a volume of at least ten liters per resident per week; for organic waste, the minimum volume per resident per week is six liters.
If, in exceptional cases, more waste is produced, residual waste bags can be purchased for a fee and placed next to a residual waste garbage can when it is emptied. If a waste container is regularly overfilled, it must be changed to a larger volume. Packaging waste made of plastic, metal and composite materials must be disposed of in the yellow garbage can or yellow bags.
What options do I have to reduce my fees?
If you separate your waste consistently, you can switch to a smaller, cheaper residual waste container if necessary and thus reduce charges. You can also save money by switching from weekly to fortnightly collection. Stadtservice supports separate collection efforts by providing containers for paper and packaging (yellow garbage can) free of charge.
The separate collection of organic waste can also be worthwhile: The organic waste garbage can is considerably cheaper than the residual waste garbage can for the same volume. However, the container volume must not be reduced to such an extent that it falls below the minimum volume defined in the statutes. This minimum volume is ten liters per resident per week for residual waste and six liters per resident per week for organic waste.
Why can't I reduce my garbage can volume as much as I want?
The waste fees must also cover costs that arise independently of the volume of residual or organic waste. These include, for example, the costs for the free collection of bulky waste, paper and small quantities of special waste as well as the operation of the recycling center. These costs are covered by the residual waste fee.
In order for all citizens to participate proportionately in these costs, a so-called minimum container volume must be maintained. In this respect, this minimum volume also has the function of a minimum charge.
The minimum volume is also intended to ensure that all waste generated on a property is actually disposed of properly.
How do I know what size / waste cycle and service type my waste garbage cans have?
Each container has a label on the side showing the container number and location, as well as the type of waste, size, service type and emptying frequency.
How can I submit an application to change the container volume?
The application can be sent informally by letter, e-mail or fax to Customer Service. Alternatively, you can also submit the application in person to our customer service staff in Daimlerstrasse.
Only the owner or the property management or authorized representative. Tenants must contact the landlord.
Who is the recipient of the notification?
The recipient of the notification of charges is the property owner or an authorized representative.
What happens if I do not agree with the fee notice?
If you do not agree with a fee notice, you can lodge an appeal against the notice. Please note the information on legal remedies on the notice. The appeal should be justified as far as possible, as this will enable faster processing.
How often is the yellow garbage can emptied in Offenbach? / How often are the yellow bags collected?
Every four weeks. The exact dates for each property can be found in the City of Offenbach's waste calendar.
Do I have to order a yellow garbage can or can I also use yellow bags?
In Offenbach, you can choose whether you prefer to have a container for your packaging waste or collect it in bags.
How often is the paper garbage can collected in Offenbach?
Every two weeks. The exact dates for each property can be found in the City of Offenbach's waste calendar.
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