Process controller
Advice, guidance and support for young people with (potential) disabilities and their families.
Overview
Who can turn to the Verfahrenslotsen?
- Young people up to the age of 21 (maximum 27) with a physical, mental or (impending) psychological disability,
- their families, legal guardians or custodians,
- their foster parents,
- their legal guardian or custodian.
What does a case manager do?
We ...
- take the time to talk about the problems and challenges.
- provide independent, confidential and free advice.
- strengthen your independence.
- inform you about legal requirements and basic principles.
- provide orientation in the help system.
- advise you on possible benefits (e.g. participation in education, social participation, medical rehabilitation benefits, etc.)
- assist with the application process.
- can explain what the decision says.
What doesn't the procedure guide do?
- As a rule, procedure guides do not accept applications and do not pass them on.
- Procedural guides are not lawyers or legal advisors
How does the consultation take place?
- Please contact us by e-mail or telephone to arrange an appointment.
- Advice can also be given anonymously, by telephone, in person, by video conference or during a home visit. The contacts can take place once or over a longer period of time.
The advice provided by the Verfahrenslotsen is free of charge, independent, voluntary and, of course, confidential.
Legal basis
Contact us
Process controller
Jugendamt
Haus der Wirtschaft
Platz der Deutschen Einheit 4
63065 Offenbach
Notes on accessibility
Barrierefreier Zugang
Wheelchair access: Yes
Elevator available: Yes
Disabled parking spaces are available on Berliner Straße next to the entrance to the Rathaus/Haus der Wirtschaft underground parking garage
Notes on accessibility
Further information
Underground parking garage Haus der Wirtschaft, underground parking garage Rathaus, Berliner Straße 112 - 116;
Underground parking garage Sheraton Hotel, Berliner Straße 111